Services
HCS Helps the client develop the clinical concept of the proposed Healthcare facility taking into consideration various prevailing circumstances.
- Development of appropriate clinical concept
- Selection of the most suited architect with relevant experience
- Finalization of the concept at the level of functioning of each clinical department to incorporate in the Hospital design
- Vetting of the design proposed by the architect:
- Vetting of the Architectural design for optimized space management, as per NBC, and NABH Guidelines and all other required Standards
- For proximity of departments for operational efficiency, customer convenience and emergency & safety requirements
- Advice the architect for micro planning of each clinical department to analyse and finalise the space requirements based on infra structural requirements like:
- Appropriate furniture
- Electrical network
- Medical Gas Piping System (MGPS)
- Medical equipment etc.
- Prepare and review the work schedule to ensure the realistic timeline of work completion for budget & resource control.
- Preparation of ‘Project Charter’ including costs, tasks, deliverables, and work schedules.
- Monitoring work execution by each contracted vendor till completion, weekly contractor’s meeting to monitor progress and resolve issues faced if any.
- Identification of potential problems in a timely manner and initiation of corrective measures during the project timeline as per the Engineering diagram.
Commissioning of a hospital envisages the task of functionalising all the clinical, paramedical and support departments. Experts in the HCS panel of consultants will see that each department is fully functional before the hospital is fit to take in patients. The following are the main areas requiring focussed attention during commissioning.
- Biomedical Engineering Department.
- Preparation of list of all medical equipment-speciality wise.
- Preparation of the neutral technical specifications of the required equipment.
- Tender analysis and preparation of techno- commercial comparison.
- Follow up on the purchases and co-ordination of installation processes as per the pre-determined schedule.
- Supervision of the installation process.
- Training of the end users : Make sure that the vendor / manufacturer gives appropriate training to the end users.
- Operations Department
- Preparation of SOPs for all the operational systems
- Tariff fixation of all the services and entry into the HIS (Hospital Information System)
- Billing system and related communications
- Entire Customer care plan implementation (Front office management & Feedback management)
- Setting up of
- OP and IP Processes
- House Keeping systems
- Security systems
- F & B (Food & Beverages) services by focusing on Kitchen commissioning and establishing operational policies
- Therapeutic kitchen establishment
- Patient food management
- Public canteen management
- Establishment of
- Internal and external transport systems and protocols
- General Duty Assistants team and setting up trolley and wheelchair protocols
- Waste management protocols
- Biomedical waste management
- STP (Sewage Treatment Plant) management systems
- WTP (Water Treatment Plant) management systems
- Agreements with outsourcing agencies
- Establishment of Supply Chain Management systems
- Purchase department
- General Stores
- Pharmacy purchasing
- OT stores
- Human Resources
- Preparation of manpower recruitment schedules in discussion with the client
- Preparation of job description for all categories of employees
- Recruitment of Doctors, Nursing staff, Technicians and General staff
- Comprehensive management of the recruitment process for all staff
- Advertisement of vacancies
- Short listing prospective candidates
- Organizing the interview process with panel of relevant experts
- Preparation of employees’ handbook
- Training for the staff members
- Staff induction training
- Ongoing on-the-job training
- Soft skills training
- Statutory affairs
- Staff welfare systems implementation
- Establishment of HR policies in accordance with NABH Standards
- Establishment of credentialing and privileging processes
- HRMS implementation
- Payroll management
- ITC (Information Technology and Communications)
- IT hardware commissioning
- Selection of the software
- Implementation of the HIS (Hospital Information System) and EMR (Electronic Medical Records)
- Internal communication systems
- Establishment of Call Centre
- IP Phone systems and IPBX
- CCTV systems
- Public address system
- Various display systems
- Videoconferencing systems
- Branding, PR & Marketing
- Medical Administration
- Establishment of clinical protocols
- Commissioning of
- Emergency Medicine Department
- Critical Care Medicine departments
- Multidisciplinary ICU
- Surgical ICU
- Neonatal ICU
- Labour suites
- Operation Theatres
- Establishment of
- OT Committee
- All clinical departments
- All paraclinical departments
- In-patient facilities
- Radiology facilities
- Infection control systems
- Nursing
- Establishing the nursing department protocols
- Recruitment and Training
- Establishing high quality patient-oriented care practices
- Ensuring that nurses are highly efficient and motivated in their work
- Nursing duty allocation policies
- Nurse education policies
- Finance
- Pharmacy
- Establishment and licensing of OP Pharmacy and IP Pharmacy
- Preparation of drug formulary of the hospital
- Establishment of Pharmacy inventory control systems
- Establishment of Pharmacy and Therapeutic Committee
- Clinical Laboratory establishment
- Commissioning of the equipment and running QC (Quality Control)
- Establishing quality control systems
- NABL Lab standards and guidelines and documentation processes
- Internal lab audits
- Statutory licenses
- Tariff fixation
- Creating a good Test Portfolio as per clinical and market survey with a plan for launch of new tests
- Providing assistance in Lab consumption data
- Test wise cost Metrics and implementation of the same
- Activities involving the streamlining of Lab:
- Material consumption monitoring
- Stock management
- Involvement in vendor finalization in coordination with client
- Marketing programmes of the laboratory
- Conceptualization and preparation of all the required literature/Brochure to pursue local clients in terms of business conversion
- Training and Development of the Lab Staff
- Liaising and coordinating with key internal departments to provide best customer service and TAT (Turn Around Time) experience within Lab
- Quality Assurance Department
Human resource management is a key function within the hospital. We focus on the implementation of the organizational chart with clear chain of command and reporting structure and well defined roles and responsibilities.
We have experts in our team with expertise in
This is a key area often overlooked by the clients. It is very important that this forms part of the commissioning activities and efforts shall start well before the full launch of the project.
Medical administration is primarily responsible for the efficient administrative operations of clinical departments. This part of the Hospital Commissioning process takes care of the following:
Nursing is the largest and most important department in a hospital. Intense efforts shall go into the establishment of an efficient Nursing Department. The following are the key factors:
Proper Finance management is the backbone of any industry. Healthcare industry has its own nuances in finance management. Our panel of experts shall work on establishing efficient financial management systems.
Our panel of Pharmacy experts put in thorough efforts towards the:
Laboratory Medicine is an important clinical division of a hospital with multi-faceted impacts in patient care and also in the profitability of the institution. Our team of experts set up the clinical laboratory of the hospital suiting the clinical concept of the hospital. The following acts are crucial events:
Quality Assurance Department is the most important department in a hospital ensuring healthcare quality and patient safety.
HCS takes up the:
- Operational management of hospitals post commissioning and also of the existing hospitals, with an offer to run the hospital profitably.
- Preparation of the business plan based on the clinical concept and vision of the owner(s).
- Financial control: Monthly review of financial performance of each department against the revenue budget projected
The following departments will come under the purview of the Operational Management.
- Human Resources Management
- Finance and accounts department
- Information Technology and Communication
- Operations Department
- Medical Administration
- Nursing Department
- Pharmacy systems
- Clinical Laboratory systems
- Infection Control programme
- Functioning of all the support departments
- Branding, Public Relations (PR) and Marketing
- Quality Assurance Department
HCS India Consultants Pvt. Ltd. is the brainchild of a panel of visionaries from different areas of expertise, who have written their own success stories within their respective industries.
